Help and FAQs

    Sign in in to your Herts for Learning online account and enter your username and password. The option to 'Log in' is at the top of every page.

    Ticking an option to remember your username on your browser will help you sign in faster next time.

    Reset your password and enter your registered email address. Password reset instructions will be sent to your registered email address.

    If you need support please do not hesitate to contact us or call 01438 845111 (option 4).

    Sign in in to your Herts for Learning online account.

    Once logged in please click on ‘My account’ in the top right hand corner and then the Downloads tab where you will be able to find your downloadable products. 

    If you are unable to find the products you have purchased or need further support please do not hesitate to contact us or call 01438 845111 (option 4).

    Sign in in to your Herts for Learning online account.

    Once logged in please click on ‘My account’ in the top right hand corner and then the Subscriptions tab where you will be able to find all the products to which you subscribe.

    If you are unable to find these products or need further support please do not hesitate to contact us or call 01438 845111 (option 4).

    Sign in into your Herts for Learning online account.

    Once logged in please click on ‘My account’ in the top right hand corner and then the Orders tab.

    On the left hand side under the ‘#’ your order numbers will be displayed. Click the order number needed and the invoice for this order will then be shown. You are now able to print from your computer.

    If you need further support please do not hesitate to contact us or call 01438 845111 (option 4).

    Parcels are not currently sent by tracked delivery, however you will receive notification that your parcel has been dispatched and you will receive it within 3-5 working days.  

    If you do not receive your parcel within 5 working days please contact us or call 01438 845111 (option 4) and we will be able to assist you.

    Sign in into your Herts for Learning online account.

    Once logged in please click on ‘My account’ in the top right hand corner and then the Sub accounts tab.

    Next, click 'add sub account' and complete the required information. Ticking ‘notify user of new account’ will generate an email to the sub account holder providing them with details on how to access their account.

    Once the sub account has been created, you will need to assign permissions to your available digital resources purchased, you can do this via the Permissions tab.

    On the Permissions tab select ‘edit permissions’ for the resource you would like the sub account holder to access. Tick the box next to their name and this will allow them access.   

    Note: Sub account holders cannot use their account to purchase items.

    If you need support in creating this sub account please do not hesitate to contact us or call 01438 845111 (option 4).

    VAT is payable on all digital downloadable products. VAT is not currently payable on books.

    If you are a school or setting and do not have the facility to pay by debit / credit card, please contact us or call 01438 845111 (option 4) to discuss how we can assist you.

    Please be advised that all subscriptions are for 12 months from the date of purchase.

    Once purchased subscription services cannot be cancelled or refunded. 

    If your subscription is coming to an end and you do not want to renew please contact us or call 01438 845111 (option 4) and we will be able to assist you.

    Subscription services will only auto renew against the original purchasing card used to buy that product and if you have selected auto renew.

    Auto renew can be disabled by visiting your subscription area and changing the status under ‘auto-renew’.

    If you require any further assistance, please do not hesitate to contact us or call 01438 845111 (option 4) and we will be able to assist you.

    To remove a payment card sign in to your account and click on ‘My account’ in the top right hand corner and then the Payment methods tab

    Select the card you would like to remove and delete.

    If you require any further assistance, please do not hesitate to contact us or call 01438 845111 (option 4) and we will be able to assist you.

    Unfortunately new payment cards cannot be added to the system. This can only happen with a new purchase using a different payment card.

    Refunds are not available on any digital download or subscription products.

    If you have purchased a book and require a refund, please contact us to discuss this. Please contact us or call 01438 845111 (option 4) and we will be able to assist you.

    A nominal flat fee of £3 is charged for all products that need to be posted.

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