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Herts for Learning is committed to providing a high quality service and working in an open and accountable way. We value and encourage honest and constructive feedback from our stakeholders and customers, systematically acting upon that to constantly improve our service.

HfL is always keen to hear your views on our services and support.  Please do fill out our Schools View Survey to let us know how well we are doing and how you want our support to evolve, or email our Business Services Director with your thoughts or comments.

Our Complaints Policy applies to anyone accessing Herts for Learning services and sets out the procedure to manage and respond to a complaint. This policy does not cover action taken by Herts for Learning on behalf of schools or Hertfordshire County Council to address complaints made about schools or their staff.


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